Exchange And Refund Policy

At Queenspark, we understand that shopping for fashion can be a tricky business and you may need to return items sometimes.
We do our best to assist our customers with returns where possible.

If you are not entirely satisfied with your purchase, Queenspark offers customers the opportunity to return eligible merchandise within 28 days, subject to the terms of this policy.

  • Customers should present proof of purchase wherever possible. Where proof of purchase is unavailable, Queenspark may request reasonable alternative evidence of purchase before processing a refund or exchange.
  • Refunds will ordinarily be processed using the original method of payment used for the purchase unless otherwise required by law or agreed by Queenspark.

CLOTHING MERCHANDISE:

  • All clothing merchandise must be in its original condition (i.e. unworn, unwashed, unused, free from damage and with all swing tickets and labels attached).
  • All clothing merchandise must be returned and/or exchanged within 28 days of the original purchase date.
  • For hygiene reasons, underwear, swimwear, intimate apparel and pierced jewellery may not be returned or exchanged unless the product is defective or the customer is entitled to a remedy under applicable law.

JEWELLERY AND ACCESSORY MERCHANDISE:

  • All jewellery and other accessory merchandise are restricted to a 28-day refund and/or exchange period from the date of purchase.
  • Piercing jewellery and earrings are strictly not refundable or exchangeable.

PROMOTIONAL MERCHANDISE AND PROMOTIONAL OFFERS:

  • Where mechandise was purchased as part of a promotional offer (including multi-buy promotions), all items forming part of the promotion must generally be returned together to qualify for a full refund.
  • If only some promotional items are returned, Queenspark reserves the right to recalculate the transaction and deduct the value of any promotional discount from the refund.

DEFECTIVE PRODUCTS POLICY:

We will refund or exchange any defective products:

  • If a product fails to satisfy the quality requirements contemplated in the Consumer Protection Act within six (6) months after delivery, the customer may be entitled to a repair, replacement or refund, subject to the provisions of the Act.
  • This does not apply where the product has been damaged through misuse, abuse, negligence, fair wear and tear, failure to follow care instructions or any other cause unrelated to a manufacturing defect.

This policy does not limit or exclude any rights afforded to consumers under applicable consumer protection legislation.