Privacy Policy

Date of last amendment: 27 May 2020

1. INTRODUCTION
   1. Queenspark Proprietary Limited (Registration Number 2001/022975/07) (“Queenspark” and/or “us” and/or “our”) respects your privacy and is committed to protecting it.
   2. This Privacy Policy is intended to inform you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used by us.
   3. Certain pages on our website have been structured so that you can access our website without identifying yourself or revealing any personal information. However, should you wish to make full use of our website you will be required to register and provide us with personal information and accordingly we have made this notice readily available on our home page.
   4. When you register:
      1. you are responsible for maintaining the confidentiality of your password.
      2. you agree to notify us immediately of any unauthorized use of your password and access to our website.
2. DEFINITIONS
   The following words and expressions shall have the meanings assigned to them below:
   1. “personal information” is as defined in the Protection of Personal Information Act 4 of 2013;
   2. “Products” means and includes (but is not limited to) clothing products and other fashion-related apparel and accessories and “Product” means any of the Products, as the context may require;
   3. “User” and/or “you” and/or “your” are used interchangeably in this Privacy Policy and refers to all persons accessing this website for any reason whatsoever;
   4. “this website” or “the website” or “Queenspark website” means www.queenspark.com and/or all sub-pages thereof excluding links to external sites.
3. APPLICABILITY
   1. This Privacy Policy applies to the Queenspark website only. This statement is not applicable to other related websites not specifically included.
   2. The Queenspark website may contain links to or from other sites (“linked sites”) which are not governed by this Privacy Policy. Accordingly, Queenspark is in no way responsible for the content or the privacy and security policies employed by linked sites.
   3. Queenspark will not share your personal information with those linked sites.
4. TYPES OF INFORMATION COLLECTED AND USE AND DISCLOSURE THEREOF
   1. When you register on the Queenspark website we need to collect certain information about you in order to provide you with the Products you have requested. This information may include, but is not limited to:
      1. name;
      2. identity or passport number;
      3. unique email address;
      4. contact telephone and/or mobile phone numbers;
      5. physical address for delivery; and
      6. payment details.
   2. Certain non-personal information may be collected while you are using the website. This will comprise data about usage and service operation that is not associated with a specific personal identity. Queenspark may collect and use this non-personal information to evaluate how the Queenspark website is being used.
   3. Most non-personal data is collected via cookies or other analysis technologies. The Queenspark website pages use cookies, web beacons and other technologies for data analysis and potential personalization of the website and services offered.
   4. Cookies are a form of internet technology. They are files that are written or downloaded to your computer’s hard drive when you access a website. Websites use cookies to, amongst other things, provide features for their users, store and retrieve information on your computer and gather statistics and data about the people who visit the website. Information collected through cookies is used to create a profile of our users. A profile is stored information we keep on individual users that details their preferences, their use and request history and behavioral activity, and can minimise the need for you to re-enter information. Please note in this regard that:
   5. 1. first party cookies are cookies written or downloaded to your computer’s hard drive by Queenspark. In relation to first party cookies, Queenspark has activated the Google Analytics Demographics and Interest Reporting Feature. You can opt out of this feature by visiting Google’s Ad Preferences Manager. You can also prevent your data from being used by Google Analytics by using the Google Analytics Opt-out Browser Add-on. Queenspark may link information stored in cookies such as your age, gender, interests and country with your personally identifiable information and we may use such information to gather statistics about the number of people who visit the Website and their ages, genders and interests. Please note the further provisions below in this regard;
      2. third party cookies are cookies written or downloaded to your computer’s hard drive by external websites whose services may be used via the Website. Cookies of this type that have been set are the various buttons contained in the Website that allow you to share content on various social networks, such as ShareThis, Twitter, Instagram, LinkedIn, Pinterest, Google+ and Facebook. In order to implement these buttons and connect them to the relevant social networks conducted via external websites, there are scripts utilised from external websites. Please be aware that these external websites may be collecting information about your actions on the internet, including on this Website. Please have regard to the respective policies of each of these external websites in this regard to determine precisely how your information is utilised and to find out how to opt-out from their utilization of, or to delete, such information.
   6. Internet browsers may be initially set up to accept cookies. You can, however, set your browser to refuse cookies, although you may not be able to take full advantage of the Website if you do so
   7. Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies. You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of our website will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.
   8. Queenspark may collect your computer’s IP (Internet Protocol) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computer’s operating system, the URL of the web page from which you came to visit our website and the language you selected for your web browsing software (collectively referred to herein as clickstream data). We use these technologies to identify our users, to help diagnose problems with our server, and to administer the Queenspark website and the services offered thereon.
   9. Once you choose to register with Queenspark and provide us with personal information, it will be used for the purposes of supplying you with the requested Products in conformity with the provisions of the Electronic Communications and Transactions Act 25 of 2002; and in compliance with the conditions for lawful processing of personal information in terms of the Protection of Personal Information Act 4 of 2013 (POPI) to the extent applicable. This will include, amongst other things:
      1. sending a welcoming e-mail to you when you log on to the website;
      2. assisting you in completing a transaction or order – including confirming that Products that you have purchased have been delivered to you and reminding you that there are Products which have been selected by you for purchase, but in respect of which the checkout process has not been completed;
      3. communicating with you about products and/or services and about our promotional competitions and promotional offers from time to time;
      4. providing service and support;
      5. updating you on new products, services and benefits;
      6. providing personalized promotional offers;
      7. selecting content to be communicated to you;
      8. allowing you to participate in promotional competitions and surveys; and
      9. contacting you for market research regarding products or services.
   10. In addition, Queenspark may use information about your product and/or service interests and purchases to help us improve the website design and the products offered for sale therein.
   11. Queenspark may display your personal information contained in your profile.
   12. Queenspark will use your email address to contact you from time to time and may also use it for security reasons to confirm that you are who you say you are.
   13. Queenspark may use the information collected automatically, such as your IP address and information stored via cookies (as contemplated further below), to gather statistics about the number of people who visit the website and the products perused and/or purchased by them and to customise our website content, layout and services. We may share this information with third parties to help us improve and better serve our users.
   14. Advertisements may be delivered to you by our advertising partners. Queenspark may however transfer information about your use of the website, such as your IP address and information stored via cookies, to our advertising partners and other third parties. This information may be used to provide advertising, promotions and other products and services that may be of particular interest to you.
   15. Queenspark’s advertising and promotions partners have no access to your name or personal contact information stored by us unless you choose to share it with them. We will not provide your name or personal information to an advertising partner when you interact with or view a targeted advertisement.
   16. Queenspark may provide your personal information and the data generated by cookies and the aggregate information to the vendors, service providers and service agencies that we may engage to assist us in providing our products to you, or for marketing purposes. Such vendors and service agencies will be obligated to use your personal information solely for the purposes for which same was furnished.
   17. Queenspark will disclose your personal information if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Queenspark, its directors, shareholders, affiliates or the public. Queenspark may also co-operate with law enforcement in any official investigation and we may disclose your personal information to the relevant agency or authority in doing so.
   18. Queenspark reserves the right to transfer your personal information in the event of a transfer of ownership, such as acquisition by, or merger with, another entity. If any acquiring entity should plan to materially change this Privacy Policy, we will notify you beforehand.
   19. Circumstances may arise where, whether for strategic or other business reasons, Queenspark decides to sell, buy, merge or otherwise reorganize its business or where the shareholders of Queenspark determine to sell, merge or otherwise reorganize their shareholding in Queenspark. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Queenspark’s practice to seek reasonable protection for the protection of your personal information in these types of transactions.
   20. The supply of personal information by you to Queenspark is voluntary and not mandatory. However, if you choose not to supply any personal information, certain consequences may naturally flow from such a refusal, such as preventing Queenspark from concluding or performing any contract with you, or preventing Queenspark from complying with one or more of its obligations in law.
   21. We respect your privacy and undertake not to sell, rent or lease your personal information to others. 
   22. Queenspark needs and uses your personal information to provide you with the Products you request and to help us better understand your needs and interests in the future.
   23. Personal information given to Queenspark may be transferred across provincial and country borders for the purposes of data consolidation, storage and simplified customer information management.  
5. SHARING OF YOUR INFORMATION
   Queenspark will not, save to the extent detailed herein, share personal information with any third parties without your permission, unless required by law enforcement action, subpoena, or local law.
6. SOCIAL MEDIA
   1. Should you share the Queenspark website or any Queenspark content on any social media platform such as Facebook, Twitter, LinkedIn or Instagram your activity may be visible to third parties depending on your chosen privacy settings on the applicable social media platform(s).
   2. It is important that you understand the terms and conditions (including the privacy policy) of each social media platform as such rules will apply to you. The privacy policy of such social media platforms will govern the information obtained from you by these social media platforms and the way it is used.
7. QUEENSPARK ’S SOCIAL MEDIA PLATFORMS
   Queenspark may operate various social media communities on platforms such as Facebook, LinkedIn, YouTube, Twitter and Instagram. When you connect with us via any such platform, we may receive personal information about you. The manner in which your personal information may be used will be set out in the applicable privacy policy of such social media platform. You should read the privacy policy in relation to each such social media platform together with this Privacy Policy.
8. PRIVACY PREFERENCES
   Queenspark will not use your personal information for a different purpose than the one stated when you provided your data. You may opt out of communications about updated information, new services and marketing messages at any time.
9. SECURITY
   Queenspark undertakes to take all reasonable measures to protect the information you provide us.
10. CHANGES TO THIS STATEMENT
    Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.
11. GENERAL PROVISIONS
    1. This Privacy Policy is governed by the laws of the Republic of South Africa.
    2. In the event of any dispute arising between you and Queenspark, you consent to the jurisdiction of the Western Cape High Court (notwithstanding that the quantum in the action or proceedings may otherwise be beyond the monetary jurisdiction of that court).
    3. Queenspark may legally assign any of its rights and obligations under this Privacy Policy at any time without giving you notice.
12. ACCEPTANCE OF POLICY
    By using this website, or otherwise providing your personal information to Queenspark, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the Queenspark website or provide any personal information to Queenspark.